Ty Jenkins founded Docutech with a vision of how to simplify the mortgage loan document process and guarantee compliance. Twenty-five years later, Jenkins has led Docutech to become one of the nation’s premier mortgage document and software providers. He has become an expert and resource regarding compliance issues and document automation in the industry.
As a testament to his accomplishments, Jenkins was recently honored by HousingWire as one of the 2016 Vanguard Award recipients for his leadership in the mortgage industry. The award honors leaders who have had an undeniable influence on the housing economy, and Jenkins’ efforts have allowed our company to be at the forefront of growth within the mortgage market.
We sat down with him to gain more insight on the future of the mortgage industry and what it takes to be a leader in business.
How does it feel to be recognized by HousingWire as one of the 2016 Vanguard Award recipients?
It’s a great honor. Anytime something like this happens it’s humbling because you work hard, and it’s always nice to be recognized. I think of this as a reflection of Docutech, of who we are and what we’ve done. We don’t see these as small things; we make a big deal about it, and we want everyone at Docutech to know they contributed.
How will Docutech help lead the industry in areas related to compliance, eMortgages and better processes?
It’s by constantly improving the automation of the technology and resources we already have. Those are the things that we think about and talk about when we get up and come to work. What can we do to make compliance less intimidating? What can we do to streamline the process? What can we do to make ConformX better?
I think what we can do right now is focus on ConformX through our eSign platform. We have streamlined compliance so our customers don’t have to worry about whether their documents are accurate and they’re following the right rules. We built that into our platform so they don’t have to think about it. Now we’re expanding our eSign capabilities so they can exercise the best processes possible to make it a richer, better experience.
What excites you most about the mortgage industry looking forward?
I feel like we’re in a major flux which is exciting. There is an onslaught of new entries, new portals and new platforms to create better customer service. The industry is changing from a technology perspective. We can now adopt strategies around eClosing to allow customers to have a better experience by simplifying the closing process and making it less daunting and more fun and rewarding. People go buy their dream home and too often their excitement is dampened because the buying process is so painful. With technology like dynamic documents, electronic transactions, mobile transaction management and electronic identification, the process can be simpler and more enjoyable.
What advice would you give young business people on reaching their goals?
You must understand what your passions are, and never forget about them. You have to believe in yourself and never give up. There will be days where you want to give up. Docutech is doing great today and we’re growing, but it took 20 years to get here, so be patient, consistent and work every day.
Also, identify people in your life who are talented, smart, and have accomplished what you want to accomplish. Spend time with them on a day-to-day basis. Don’t just talk to them. Spending time with them will lead to the rich moments where you really gain insight and experience, and that’s how you really learn to be an executive and a leader. It gives you the opportunity to grow as an individual. If you are surrounded by people who pull you down, run. You want people that celebrate your success.