MBA’s Secondary Market Conference Recap

Providing a recap for conferences such as these is always difficult because there is always so much valuable feedback from lenders and partners alike. However, some of the most talked about buzz topics this year were centered around better loan process workflow, which is always top of mind for lenders, and the borrower experience.

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The importance of borrower experience in mortgage lending

Getting a mortgage is a big deal. You’d think all lenders would recognize this and make extra effort to ensure the borrower experience is as smooth as possible. But just do a little online research, and you’ll learn that most lender reviews and blog posts reveal that the majority of borrowers are unhappy, dissatisfied customers. 

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