The rise of mobile was one of the hottest trends in 2017 and it has carried over into every transaction the consumer engages in. With mobile now making up two-thirds of a consumer’s digital media time, the chances of interacting with a borrower through their mobile device is much more likely than through their desktop computer.
Recent research from the Consumer Financial Protection Bureau (CFPB) shows that many borrowers regard closing on a home as a stressful and intimidating experience.
Denver, Colo. was invaded by leaders from the mortgage space, all eager to learn more about what’s to come in 2018 and get a firsthand look at the latest technology innovations aimed at simplifying and optimizing processes and improving the borrower experience. Along with a trade show floor full of new product and service offerings, MBA Annual 2017 offered attendees the opportunity to sit in on an array of sessions tackling key topics such as HMDA, digital mortgage and regulatory changes not to mention a motivating session on leadership led by five-time NFL MVP Peyton Manning.
Because mortgage transactions have significantly larger loan balances than other types of transactions, they are very attractive to fraudsters who are seeking an illicit payday. There are many schemes fraudsters use to steal money from mortgage lenders and their investors. These range from valuation-based schemes, where criminals attempt to mislead the institution as to the exact value of the property, to setting up straw borrowers with fake credit reports.
In the lending process, the customer’s experience is largely driven by the many documents a borrower must fill out, review and sign. Today’s consumers expect and demand a loan process that is quick, easy to understand and accessible in any format – online, mobile or hard paper.
When you consider the eMortgage process: taking a paper file filled with mortgage lending documents that was executed according to complex rules and converting that into an electronic computer file that is just as legally binding as the paper, it’s a little easier to understand why it has taken nearly two decades of work to get the industry as close to that idea as we are today.
Within today’s digitally-driven mortgage environment, new terms and phrases are often created in support of changes within the industry. While these industry terms can often be complex in scope, they are related to a very specific process or procedure within the mortgage space and must be used correctly to avoid confusion amongst lenders and borrowers. For the most part, interchanging industry lingo is avoidable; however, in certain situations two terms may sound extremely similar but relate to two very different aspects.
Recently, we provided a comment letter for the CFPB. We covered a great deal of ground in our letter and could only give you the briefest of overviews in our post. After it was published, the post got a lot of attention and we were asked for more specifics about our comments.
Ty Jenkins founded Docutech with a vision of how to simplify the mortgage loan document process and guarantee compliance. Twenty-five years later, Jenkins has led Docutech to become one of the nation’s premier mortgage document and software providers. He has become an expert and resource regarding compliance issues and document automation in the industry.
