Getting a mortgage is a big deal. You’d think all lenders would recognize this and make extra effort to ensure the borrower experience is as smooth as possible. But just do a little online research, and you’ll learn that most lender reviews and blog posts reveal that the majority of borrowers are unhappy, dissatisfied customers.
With so many required changes to the data and documents we deliver to our borrowers, partners and the government; many loan originators are considering necessary upgrades to their technologies. But how can you tell the most successful vendors apart from those who cannot deliver? You must seek out the clues to success.
Person of the week: Kris Perez is customer success manager for Idaho Falls, Idaho-based Docutech, which provides compliance services and documentation technology for the mortgage industry. MortgageOrb recently caught up with Perez to get her views on why certain technology vendors were singled out for not adequately meeting the Oct. 3 deadline for implementation of the Consumer Financial Protection Bureau’s (CFPB) new TILA-RESPA Integrated Disclosure (TRID) rules, as well as how vendors should prepare for the upcoming expansion of reporting requirements under the Home Mortgage Disclosure Act (HMDA).
